Facilities Support Operative

**Introduction**

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**

Working hours are on a shift rotation basis between the hours of 8am and 6pm Monday to Friday.

**How you'll make an impact**
- Respond promptly to queries received through the Facilities Support Desk, ensuring efficient resolution of issues and concerns.
- Issue work orders to contractors as appropriate, and meticulously log performance against defined internal and external response levels.
- Provide comprehensive support to the Facilities Management team, assisting with administrative tasks and operational functions.
- Maintain continuous coverage of the Facilities Support Desk during working hours, ensuring adherence to all processes and policies.
- Develop and maintain strong communication links internally, fostering key relationships across support functions.
- Assist in monitoring and recording Service Level Agreements and Key Performance Indicators for outsourced contracts, escalating issues as necessary.
- Support the Regional Facilities Managers and wider Facilities team on various projects, contributing to the overall efficiency of operations.
- Carry out general administrative duties such as purchasing, processing invoices, and managing communications to ensure smooth operations.
- Organise meetings, produce agendas, minutes, and presentations as required, supporting the Facilities team in achieving departmental objectives.

**About You**
- Experience of working in Support/Service Desks
- Strong communication skills at all levels.
- Commercial awareness and understanding of business needs in a professional services environment.
- Proficiency in Microsoft Office, particularly Excel.
- Strong organisational skills and ability to work under pressure.
- Familiarity with CAFM systems or logging is desirable
- Right to work in the UK

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discr