Customer Service Advisor Apprenticeship

2 days ago

Darlington, United Kingdom EE Full time

**Customer Service Advisor Apprenticeship**:

- Job Req ID: 52175
- Posting Date: 20 Oct 2025
- Function: EE Contact Centres
- Unit: Consumer
- Location: Darlington Contact Centre, Darlington, United Kingdom
- Salary: £21,620.00

**Where**: Darlington

**Full time**: Permanent

**Salary**: £21,620.00 per year

**The Role**

**Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.**

Join our **multi award winning** Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You can come from **any background** and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an **NVQ** and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a **team** at EE; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future With Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

**Wondering If You’re What We’re Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender** **identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE.

**Wondering What’s In It For You?**

Being part of the EE family brings a huge number of benefits including the below:

- A **great** starting salary of **£21,620** plus **incentives** throughout the year
- **Huge** discounts of EE & BT products including your Mobile and Broadband - saving you **hundreds** **of** **pounds** every year
- Volunteering days, so you can **give back** to your local community
- Optional Private Healthcare and Dental, for **you** and the **family**:

- A share scheme where you can **invest** in the company at a **discounted** rate
- **25 days holiday** with the option to buy more
- Optional Pension scheme to **protect** your **future**:

- **Critical Illness** cover
- **Childcare** vouchers
- Gym membership **discounts**:

- **Discounts** off attractions for the **family** all year round
- The smaller bits like; **free** parking on our sites, subsided canteen, **free** tea and coffee, and even a **concierge**

**What Are You Waiting For?**

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started

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