Customer Service Executive
14 hours ago
**Job purpose**
As a Customer Service Executive, you will be the expert supporting our customers buy the products they need to improve their home and kitchen. You will represent the company across our multiple brands and multiple customer channels daily and be responsible for providing a high level of customer experience to all our customers.
Product, system, and company training as well as on-the-job support will be provided so that you will have the expertise to be a true product expert who acts as a Brand Ambassador in all internal and external customer interactions.
This role is working Monday - Friday 8:30am - 5:00pm
**Key Responsibilities**
- As the expert, you will advise and support your customers buy the best products for their aesthetic and home requirements.
- Answering customer queries via our multitude of contact channels.
- Will communicate with Direct Consumers, Tradespeople and Companies over a multitude of brands; B2C and B2B.
- Processing sales, calculating shipping costs, keeping up to date with stock and promotions.
- There will be a requirement for you to “follow up” on any quotes you have done, or any sample’s customers have purchased from us and convert them to a full product purchase.
- Arranging customer deliveries.
- Supporting your fellow team members as well as working closely with other areas of the business.
- Working to the company’s standards and service level agreements as well as your own individual performance goals and targets.
- Dealing with and managing customer complaints.
**Key skills and attributes**
- Comfortable working in a fast paced, changing environment.
- Strong negotiation skills.
- Excellent communication skills.
- Good organisational and time management skills.
- Computer literate.
- Polite, enthusiastic, and friendly attitude.
- The ability to work as part of a team, as well as independently.
Beneficial experience (if applicable)
- Though not essential, experience of working in similar role or Retail is desirable.
**Our background**
With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer selling over 220,000 worktops per year to our B2C consumer base.
The business recently joined the €1bn+ global materials division of Broadview Holding (alongside Formica, Westag, Trespa, Arpa and Homapal), and are now looking to invest towards the future. We have significant plans to accelerate our growth over the coming years domestically and internationally, in existing and new product categories, both within Direct Online Services and also in collaboration with our Group colleagues.
Our people are a key area of investment for the business, and we are now looking for a Customer Sales Executive to join our team and support these exciting growth ambitions, and the challenges that come with a rapidly expanding multifaceted business.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Gloucester: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Gloucester
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