Pathway Co-ordinator

4 days ago

Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

PRINCIPAL ACCOUNTABILITIES Management and administration of consultants/sub-specialty PTL in line with National and Local standards. Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Planning and scheduling of procedures for theatre / Cath Lab lists, according to patients clinical priority and length of wait. Acting as first point of contact for the consultant and their practice.

Maintaining consultant diary, including clinical commitments, meetings, courses, etc. Minute taking where required. To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways. Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

ORGANISATIONAL Patient experience To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, e.g. clinical teams, central booking team and diagnostics departments. Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.

Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI). Escalating capacity issues and/or potential breaches to Operational Support Manager Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs. Ensuring patient access policy is adhered to. Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.

When necessary, in conjunction with Scanning Bureau ensure all patients records are available to clinical staff in adherence with the Trusts policy. To coordinate translation services for foreign language &/or sign language as required. Maintaining the confidentiality of patient information at all times Team Working Coordinating cancellation of clinics and theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.

Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate. Provide support and assist in the training and mentoring of other members of staff. Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness. Adhering to and displaying the Trusts values and behaviours at all times.

Communication Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of patient admissions. Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate. Where appropriate, ensure communication with patients and patient relatives is documented on Trust's system (EPR).

Participate in creating an environment conductive to the acquisition of the further knowledge and skills. Maintain good relationships, communicating with all disciplines within the Trust. Actively participate in departmental and other group meetings.

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