Patient Pathway Co-ordinator

Job overview
An exciting new opportunity has arisen for two enthusiastic and motivated individuals to join the Pathway-co-ordinators in the Access Team at Liverpool Heart and Chest Hospital

As a pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the Access Team as well as working closely with the RTT and Waiting List Teams.

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous
improvement.

Based in a administrative team, the post holder will be the point of contact for all administrative issues relating to patients’ pathway
of care, tracking, and supporting them from referral to treatment and/or discharge.
To monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards. To
effectively manage the Outpatient and Inpatient Waiting Lists. To escalate the requirement for additional Outpatient and
Inpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are met.
To coordinate the audio-typing of clinical and non-clinical correspondence.
To undertake and other duties which is deemed appropriate to the band.

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortic.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

PRINCIPAL ACCOUNTABILITIES

Management and administration of consultants/sub-specialty PTL in line with National and Local standards.

Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.

Acting as first point of contact for the consultant and their practice.

Maintaining consultant diary, including clinical commitments, meetings, courses, etc.

Minute taking where required.

To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.

Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

ORGANISATIONAL

Patient experience

To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, e.g. clinical teams, central booking team and diagnostics departments.

Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.

Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI).

Escalating capacity issues and/or potential breaches to Operational Support Manager

Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs.

Ensuring patient access policy is adhered to.

Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.

When necessary, in conjunction with Scanning Bureau ensure all patients’ records are available to clinical staff in adherence with the Trusts policy.

To coordinate translation services for foreign language &/or sign language as required.

Maintaining the confidentiality of patient information at all times

Team Working

Coordinating cancellation of clinics, theatres, Cath Lab and pacing theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.

Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate.

Provide support and assist in the training and mentoring of other members of staff.

Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness.

Adhering to and displayi