User Researcher

**About Us**

At Team RH, we’re proud to be different. We’re a rapidly growing health and fitness company that’s on a mission to help people learn how to lose weight and keep it off for life. We’re not afraid to tell our members the truth, we back it up with data, and we refuse to compromise on quality. No BS, no corporate waffle — just real results for real people.

**Who should apply?**

We’ll be honest - If you’re looking for a boring office job where you can hide behind your computer screen, then we’re not the place for you We care about outcomes, not egos. We take pride in our work. And we move fast (like, really fast). Everyone who works for Team RH is an exceptional person — creative, hard-working, and talented. We have incredibly high standards and we’re after people who take ownership, who care deeply about user experience, and who’ll challenge anything that doesn’t make sense. If that sounds like your kind of team, read on.

**Role Purpose**

We’re looking for a passionate **Mixed Methods User Researcher** with 3+ years of hands-on experience to join our growing team. You’ll design and lead research that tells compelling stories, brings clarity to complexity, and directly shapes customer-focused design and business decisions. Working across product, design, and business teams, your research will drive business strategy and product development.

**Key Responsibilities**

**Research Design and Delivery**
- Plan and execute mixed-methods research inline with business priorities and stakeholder needs. (SFIA Skill: INVL, Level 4-5).
- Establish continuous insight practices across the company
- Design and conduct qualitative interviews with existing members and non-members.
- Lead both moderated and unmoderated usability testing sessions (SFIA Skill: RSCH, Level 5).
- Analyse research data and synthesise into business-relevant insights.

**Influence and Communicate**
- Transform complex data into meaningful narratives that drive engagement and action (SFIA Skill**:INCA**, Level 5).
- Create compelling, visual reports and presentations that speak to stakeholders across departments.
- Advocate for user-centred design and data-driven decisions through workshops, showcases, and insight-sharing across the business.

**Operational Responsibilities**
- Establish and maintain research operations and processes including: participant recruitment, budget management, writing participant consent forms and non disclosure agreements which comply with GDPR and standard ethical practices, manage and prioritise research initiatives (SFIA Skill**:METL**, Level 4).
- Uphold research quality and data protection and ethical standards
- Recognise and mitigate bias at every opportunity.

**Strategic Contribution**
- Generate **personas**, map **user journeys**, and support user-experience design aligned with customer and business goals.
- Align research with **business OKRs** and demonstrate ROI through well-defined research KPIs.
- Partner with product managers, designers, and cross-functional teams to embed insight in strategy and delivery.

**Collaboration and Culture**
- Collaborate with teams such as Marketing, Member Experience, and Engineering to both align on research findings and support their specific insight needs through tailored research requests (SFIA Skill**:RLMT**, Level 4-5).
- Coach non-researchers in research best-practices where appropriate.

**What You’ll Bring**
- 3+ years experience in applied user research, ideally in product or service design environments.
- A MA degree in sociology, psychology or behavioural science.
- Demonstrated ability to design and launch effective surveys, and triangulate data using mixed methods.
- Confident in analysing qualitative data and presenting findings in a clear, actionable format.
- Proven experience influencing stakeholders through research storytelling.
- Proven experience with evaluating and using research tools.
- Be the voice of user-centred design and data driven decision making whilst working within an agile environment
- Demonstrated ability to manage multiple research work streams within evolving business needs.

**Why Join Us?**
- Work on a product that genuinely improve lives.
- Collaborate with a driven, multidisciplinary team.
- Champion the voice of the user in a business that values design and insight.
- Be part of a research practice that is growing, ambitious, and strategically important to the business.
- Access to mentorship, training, and professional development

Please note - Applicants **MUST** have the right to work in the UK. Sponsorship is **NOT** available for this role.

Pay: £35,000.00-£42,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- applied user research: 3 ye