User Researcher

1 week ago


Newcastle Upon Tyne, United Kingdom Concept Personnel Full time

Job Title: User Researcher Location: Fully remote **Salary**: Negotiable As user researcher, you'll be part of the user-centred design service, adding to a growing team of user researchers and content, interaction and UX designers. You'll work closely with your clients to upskill them and share your expertise as a UCD consultant. You'll be responsible for carrying out research. You'll involve your team and stakeholders in the process and share your findings in an engaging and collaborative way, Key Responsibilities: - Plan research approaches. - Produce the required documentation and materials for research activity, including discussion guides and consent forms. - Recruit participants in line with GDPR and MRS guidelines. - Use your excellent communication skills to clearly explain your approach to your team and stakeholders. Skills and experience: - Use a range of research methods; interviews, surveys, workshops, focus groups, shadowing, diary stidies, usability testing, eye tracking, A/B testing, analytics - Can identify key themes, user needs, business needs, and personas through analysis. - Are adept at producing user research deliverables like personas and journey maps. - Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services. - Can build strong relationships with clients and persuade stakeholders of the importance of research to a project. - Thrive in a multidisciplinary team and encourage team mates to shadow and take part in research. - Understand Agile processes. - Enjoy working with clients as they evolve and adapt. Desirable but not essential: - Naturally curious and able to champion your own learning and development. - An advocate for user centred design. - Respectful and tactful in your approach to clients who perhaps aren't as familiar with user centred design. - Proactive and will take the initiative to solve a problem rather than seeing it and ignoring it. - Keen to share your knowledge and experience. If this sounds like something you would be interested in, click "apply" and we'll get things rolling. If you'd like to find out more about this or any other job with us, get in touch.


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