User Researcher

15 hours ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Digital Full time

User Researcher - BPSS Clearance Required

Location:
Newcastle, UK

Work Pattern:
Hybrid – 3 days in office / 2 days remote

Clearance:
BPSS required

Employment Type:
Contract

About the Role

We are seeking a motivated and analytical
User Researcher
to join our growing team in Newcastle. In this role, you will be at the forefront of understanding user needs, behaviours, and pain points to help design and deliver outstanding user experiences.

As a
User Researcher
, you will work independently, taking ownership of research activities from planning to delivery. You'll act as a subject matter expert within your team, collaborating with designers, developers, and product managers to ensure our solutions are user-focused and data-driven.

This is a fantastic opportunity for someone passionate about research-led design who thrives in a collaborative, agile environment.

Key Responsibilities

  • Conduct
    user interviews, usability testing, and other research methods
    to gather insights and feedback.
  • Analyse how users perform tasks to identify opportunities for improved experiences.
  • Create and maintain
    user personas
    ,
    journey maps
    , and other artefacts that visualise user experiences.
  • Collaborate closely with cross-functional teams to ensure alignment between user needs and design outcomes.
  • Present research findings and
    design concepts or prototypes
    to stakeholders for review and decision-making.
  • Actively participate in team discussions and provide innovative solutions to design or usability challenges.
  • Stay up to date on
    UX trends, research methodologies, and best practices
    to continuously improve the user experience.

About You

You're an experienced and curious researcher who enjoys solving problems through evidence and insight. You're comfortable taking the lead on projects, working both independently and collaboratively, and communicating clearly with technical and non-technical audiences alike.

Essential Skills & Experience:

  • Proven experience as a
    User Researcher
    or similar role in UX or product design.
  • Advanced proficiency in
    User Experience Research tools and techniques
    .
  • Strong background in both
    qualitative
    and
    quantitative
    research methods.
  • Solid understanding of
    responsive and adaptive design
    principles.
  • Excellent communication and presentation skills – able to translate insights into clear recommendations.
  • Experience collaborating in multi-disciplinary teams within an agile or iterative environment.
  • Eligibility to obtain or hold
    BPSS clearance
    .

Desirable Skills:

  • Experience working within the public sector, digital government, or regulated industries.
  • Familiarity with
    accessibility and inclusive design
    (WCAG 2.1).
  • Proficiency with tools such as
    UserZoom, Dovetail, Figma, Miro, Maze
    , or similar platforms.

What We Offer

  • Hybrid working model
    – flexibility with 3 days in our Newcastle office.
  • Opportunity to work on projects that make a real difference to users.
  • A supportive, collaborative environment focused on innovation and learning.
  • Professional development and continuous learning opportunities in UX research and design.

How to Apply

If you're passionate about understanding people and shaping exceptional digital experiences, we'd love to hear from you.

Please apply with your
CV and a brief summary
of your relevant experience.

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