Correspondence Officer

**Details**:
**Reference number**:

- 269446**Salary**:

- £21,700 - £26,000-
**Job grade**:

- Administrative Officer- Range B**Contract type**:

- Permanent**Business area**:

- HMT - Corporate Centre Group**Type of role**:

- Administration / Corporate Support
- Operational Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- The post can be based in Norwich (Rosebery Court), London (1 Horse Guards Road) or Darlington (Feethams House)About the job

**Job summary**:
**About HM Treasury**

If you’re interested in making a difference to people’s lives across the country, the Treasury is the department for you We sit at the centre of everything that the Government does and have provided advice on economic policy and decisions that affect the public finances throughout the country’s history. A Treasury career continues to offer an exciting opportunity to be part of the decision making that affects the whole of the UK.

Working at the heart of government, we collaborate with other departments to ensure public money is spent well and to drive strong and sustainable economic growth. Our work ranges from protecting customers through to the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, supporting people across the country through the COVID 19 furlough scheme and Plan for Jobs as well as helping first time buyers buy their first home.
- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, gender, age ethnicity, LGBT+ identity and socio-economic status.

The Darlington Economic Campus is a pioneering new cross-government hub which will bring people together across departments and public organisations to play an active role in the most important issues of the day.

HM Treasury in Darlington will be joined by the Department for International Trade, the Department for Business, Energy and Industrial Strategy, the Office for National Statistics, the Department for Levelling Up, Housing and Communities, the Competition and Markets Authority, the Department for Education and the Department for Digital, Culture, Media and Sport.

**Job description**:
**About the Group**

**Corporate Centre**

The Corporate Centre Group provides a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency, the Debt Management Office and the new National Infrastructure Bank) to operate effectively and efficiently. We are a diverse group, both in terms of our professions and in our ways of working.

The Corporate Centre Group is made up of: Commercial; Correspondence and Information Rights; Finance; Human Resources; Information Workspace Solutions (IWS); the Flexible Safer Working team, the Darlington programme team and Treasury Group Shared Services (based in Norwich).

**About the Team**

**Correspondence and Information Rights Team**

The Correspondence and Information Rights Team (CIRT) consists of:

- The Information Rights Unit (IRU) who deal with requests for recorded information.
- The Correspondence and Enquiries Unit (CEU), who handle correspondence from the public and Members of Parliament (MPs).
- The Projects and Change Team who lead on our change and improvement plans, manage our case management system and provide day to day MI reporting in relation to FOI’s and correspondence received within the Treasury.

We’re a friendly team based across London, Norwich and Darlington and we welcome people from different ages, experiences and backgrounds.

**Key responsibilities**

Correspondence sent to the government is a crucial channel of communication for both MPs and the public. It is ministerial and departmental priority that the Treasury provides timely and high-quality responses to enquiries and concerns that are raised; CEU leads and develops the department’s correspondence processes and is responsible for ensuring correspondence is handled appropriately and efficiently.

As a Correspondence Officer, you will be contributing to this busy team by being responsible for the successful handling and the flow of correspondence cases from the minute they are received, to the moment that replies are dispatched. Much of the role includes being engaged with Treasury policy officials, other Government departments, and ministerial private offices. This means that the role provides an outstanding opportunity to experience working on a central government process involving Ministers and gain a good understanding of HM Treasury policies and how they are communicated.

**Key accountabilities for this role will include**:

- Use your knowledge and judgement to help figure out how cases should be dealt with;
- Use our electronic correspondence h