Office Administrator

1 week ago


Linton, United Kingdom Baladene Ltd Full time

**Office Administrator (with advancement opportunities).**

**Role**:
To be responsible for all aspects of processing incoming work instructions from notification through to invoicing ensuring that all Key Performance Indicators are achieved whilst maximising business profitability and excellent customer service.

**Duties**:
To manage all new instructions to their conclusion in accordance with the policies and procedures for each client from first notification to Invoice. To proactively identify and provide updates, additional claim and service information to clients.

To handle external and internal telephone calls professionally at all times, following the correct guidelines and response times.

To record all communications within the core operating system against each instruction.

To distribute or respond to information requests or forwarding of data to specific clients.

To arrange the work schedule of the Technicians on a daily and weekly basis by use the operating system diary ensuring that the use of resource is cost effective and efficient to achieve profitability.

To be able to create estimated scope of works from the information provided by the technicians.

To recognise complaints and handle these in accordance with the FCA guidelines.

To undertake any other ad hoc duties as required.

**Required Knowledge**:
**Required Skills**:
Requires provable experience of at least 5 years working in fast paced office environments.

Provable experience of excellent customer care and communication ability, written and verbal.

Strong general administration skills.

**Required Abilities**:
Ability to work within a fast paced environment and take in information quickly and make the correct decision based on that information.

Confident and helpful telephone manner.

Proactively and effectively manage own workload, with mínimal guidance from line Manager.

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Work Location: In person



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