Head of Sales Operations

**Head of Sales Operations**

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As the Head of Sales Operations, you will provide central oversight and coordination of sales activities across Bellrock Consulting’s regional sales teams. This is a pivotal role in the growth of the division, ensuring consistency, efficiency, and strategic alignment across sales operations. Working closely with regional MDs and their sales teams, the marketing and communications function, and the central commercial team, you will enable Bellrock’s property consulting business to grow through data-driven insight, maximised cross-sell, streamlined processes, and effective campaign delivery.

**How will you be the change?**

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Head of Sales Operations with Bellrock, you’ll do it by

**Sales Operations Leadership**
- Act as the central coordination point for all sales operations activity across the property consulting regions.
- Develop and embed standardised account management and sales processes, ensuring consistency, efficiency, and compliance across teams.
- Support regional sales teams in developing and executing local sales plans aligned with national strategy, and targeting new business accounts and inbound cross-sell targets.
- Monitor and balance workload across sales teams to optimise coverage and ensure timely client responses.
- Act as the liaison between sales, commercial, and marketing to ensure joined-up activity.

**CRM & Data Management**
- Custodian of HubSpot CRM platform utilisation across the property consulting business.
- Maintain high standards of data integrity, including regular auditing and cleansing of client and pipeline records.
- Champion CRM adoption across the sales teams, providing training, guidance, and support where needed.
- Work with the Head of CRM to develop dashboards and analytics tools within HubSpot to give real-time visibility of sales performance.
- Work with IT and central business systems teams to integrate CRM with other business platforms.
- Support the divisional Finance Business Partner reflecting the sales pipeline and revenues in P&L forecasting i.e. pipe to P&L

**Sales Performance, Modelling & Reporting**
- Produce weekly, monthly, and quarterly sales reports for the Managing Director and ELT.
- Track key performance metrics, including pipeline value, win/loss rates, lead conversion, and revenue forecasting.
- Use advanced Excel modelling to analyse sales performance, identify trends, and run “what if” scenarios for planning.
- Build and maintain sales and revenue forecasting models that inform strategic decision-making.
- Provide insights and recommendations to improve targeting, productivity, and conversion.
- Support annual budget and target-setting processes with robust modelling and data-driven input.
- Undertake a Quarterly and annual ROI assessment of the Consulting sales team,

**Marketing Alignment & Campaigns**
- Partner with the Marketing & Communications team to design and deliver targeted campaigns that generate qualified leads.
- Track and report on campaign outcomes, measuring ROI and lead quality.
- Ensure sales teams follow up on marketing-generated leads in a timely and consistent way.
- Contribute to the development of thought leadership, case studies, and collateral to support sales activity.
- Coordinate participation in conferences, events, and sponsorship opportunities to maximise brand visibility.

**Commission, Incentives & Governance**
- Administer the Sales Commission Scheme in Consulting, ensuring payments are accurate, timely, and compliant with company policy.
- Provide transparent reporting on commission calculations to regional MDs, sales teams, payroll and Finance.
- Recommend adjustments to incentive structures to align with business priorities and drive desired behaviours.
- Ensure governance and compliance with internal policies and external regulations relating to sales performance and remuneration.

**Strategic Contribution**
- Support the Managi