Head Of Sales Operations

3 days ago

London, Greater London, United Kingdom Norton Motorcycles Full time

We're not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you

The Role

The Head of Sales Operations is responsible for designing, implementing, and continuously improving the operational backbone of the global sales network. This leader ensures that sales systems, dealer processes, financial structures, and training frameworks across regions are robust, scalable, and aligned with international growth. Acting as the bridge between Sales, Finance, Network Development, and Logistics, the role balances rigour with agility to drive sustainable dealer and sales performance worldwide.

This is not just a Head of Role for Norton, it will take with the global expansion for Norton and our parent company, TVS Motors.

Duties/Responsibilities

Sales Operations & Governance

  • Develop, document, and refine Sales Operations SOPs to drive consistency and efficiency globally.
  • Define and maintain dealer legal standards (LOI, agreements, renewals, terminations) across regions.
  • Lead financial due diligence processes for new dealer appointments internationally.
  • Create dealer pitch decks, proposals, and marketing materials used across multiple markets.
  • Establish and monitor reporting cadences for dealer appointments and prospects globally.
  • Ensure documentation, legal copies, and vendor databases are updated and accurate for all markets.
  • Support development of dealer portals, LMS platforms, and digital sales aids with global applicability.

Dealer Network Collaboration

  • Work closely with regional teams to stay updated on Dealer Development activities and ensure Sales Operations processes and reporting support their work across global markets.

Wholesale & Retail Finance

  • Establish and manage standards for wholesale and retail finance partners, covering financial terms, legal clauses, and promotional mechanics across regions.
  • Oversee documentation and compliance requirements for finance partners globally.
  • Drive cadence and reporting of retail finance performance in collaboration with regional Finance and Legal teams.

Sales & Operations Planning (S&OP)

  • Partner with S&OP to influence Order Management and system developments across international markets.
  • Contribute to rolling forecasts, inventory planning, Long Range Planning (LRP), and capacity planning aligned with global demand.
  • Align with Commercial Planning teams across markets on sales forecasting and planning.

Sales Planning Support

  • Support monthly sales planning and reviews across global regions, ensuring alignment between Regional Sales, Sales Planning, and other functions.
  • Partner on sales promotion and BTL planning with Marketing to support multi-market execution.
  • Contribute to globally scalable sales toolkits and booking platforms for field teams.

Personal Specification

  • Industry Knowledge: 10+ years of experience in Automotive, Motorcycle, or Dealer Network businesses with a deep understanding of international dealer ecosystems and sales channels.
  • Sales Ops Mastery: Proven ability to design SOPs, manage the dealer lifecycle, and drive sales governance across multiple markets.
  • Financial Acumen: Strong understanding of dealer financing, margin structures, and finance partner operations in diverse economic environments.
  • Systems & Tools: Exposure to global dealer management systems (DMS), S&OP platforms, and CRM/LMS tools.
  • Leadership: Ability to influence cross-functional stakeholders across regions and align diverse teams around structured processes.
  • Executional Rigour: Strong project management skills with comfort operating in ambiguity, differing regional maturity, and evolving global structures.

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

Competitive salary package that recognises your skills and experience

A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

Generous pension scheme that sets you up for the future, with access to personalised advice.

Private Medical Insurance and a Cash Back Programme to keep you feeling your best

Life insurance (4x salary) because we've got your back no matter what

FREE fruit, got to have your five-a-day

WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded

A diverse and international team that brings together different perspectives, backgrounds, and experiences.

Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between

  • Want to go green? You can enjoy free electric bicycle hire

Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS

Department

Commercial

Role

Sales

Locations

London Offices, Head Office

Employment type

Full-time

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