Customer Liaison Administrator

3 days ago


Bridgwater, United Kingdom Nonwovenn Limited Full time

**About Us**
Nonwovenn, an award-winning UK manufacturer of superior technical fabrics. We design and develop technical, intelligent fabrics that outperform our competitors.

Care is at the heart of Nonwovenn and is something that Nonwovenn’s employees have in common. Care that the job is done correctly. Care for our safety. Care that we exceed customers’ expectations. Care that we trade ethically and fairly. Care for the environment.

**The Role**

We are currently looking to recruit a Customer Liaison person to work in the Customer Service team helping manage our customers’ requirements efficiently and constantly deliver quality service which meets the customer ‘s expectations.

You will be able to build rapport to understand customer’s needs whilst constantly trying to exceed customers’ expectations, therefore strong interpersonal skills are required for this role. The role entails working with various stakeholders within the Group to manage the export and transportation of the organisations goods and so **previous experience of shipping and export would be ideal.**

You will also display positive and engaging attitude, tactful approach and remain calm when tasked with multiply customer demands simultaneously.

Working hours will be 37.5 hours per week - 08:45 - 17:15 with 1 hour unpaid lunch break

**Key duties for the role include**:

- Enter all customer enquiries accurately, with full customer requirements and details, pass information to relevant person.
- Contacting new and existing customers in order to follow up future order requirements, recommendations, introductions, and follow up to leads.
- Liaise with and manage hauliers for shipping products to customers
- Data handling, entry and reporting using in-house systems, accurately entering stock movements, in and out transactions.
- Support the Sales team by providing customer requested information i.e. quotations, sales literature, technical specifications, or any appropriate certification details needed.
- Liaise with Operations, Planning, Finance, Quality and Sales when handling queries
- Manage internal processes and customer forecasts as required
- Deal with customer issues, resolving them or escalating problems to the correct level or appropriate contact.
- Produce invoices and deal with invoice queries to support the accounts team
- Manage Key accounts as directed
- Manage internal processes & customer forecasts as required
- Prepare material product costings as required.
- Accurately maintain specification documents - as required.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday



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