Customer Service Administrator

**Job description**

Firemark is currently on the lookout to recruit for an office-based role in their Head Office in Bridgwater. We are looking for a pro-active individual that has experience working in very fast-paced and dynamic environment. You must be used to dealing with changing priorities, a diverse workload and possess an appetite to learn and develop skills further. You must be self-motivated and be able to pick up and use new systems and processes with ease.

**The Company**

At Firemark we have been leading the way in fire safety and prevention for more than 50 years. Today, we consider ourselves the complete fire safety partner, providing Extinguisher, Fire Training and Fire Door inspection, installation and maintenance.

We are a highly successful and expanding industry leader, dedicated to delivering high quality, BAFE standard compliance customer service into blue chip businesses and organisations.

**What we offer**

As well as working alongside a supportive team and an interesting role, we offer:

- Competitive salary
- On the job training
- 22 days annual leave plus 8 public holidays
- On-site parking
- Cycle to work scheme
- Company Pension
- Free tea/coffee facilities

**Scope and purpose of the role**:
You will develop and sustain good relationship with customers and explore opportunities for increasing sales revenue. You will effectively manage customer requirements and SLA’s, whilst ensuring that the Company’s objectives are fulfilled and support the Sales, Engineering, Finance & Procurement team to achieve the optimum performance for the Company.

**This is an ideal opportunity for somebody who has Junior Administrative/Office based experience and is looking to expand on existing skills and experiences**.
- Origination - Enter all enquiries accurately with full Customer requirements and details, pass information to relevant next step or appropriate contact.
- Follow through customer enquires from initial point of contact to completion
- Contacting new and existing customers in order to follow up recommendations, introductions, and follow up to leads.
- Resolve invoice queries and support the Accounts team
- Respond to and where possible resolve customer queries or issues, resolve or escalate problems to the correct level or appropriate contact.
- Data handling, entry and export through the company’s Service Management System.
- Support the Sales team by providing Customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.
- Accurately maintain specification documents as and when required
- Manage internal processes & customer forecasts as required
- Cover Peers during Holiday or Sickness - As required

**Experience required**:

- Possess the Interpersonal skills necessary to sustain effective relationships with employees at all levels and external customers and suppliers
- Demonstrate the ability to work accurately with detailed information in a tight time frame
- Working in a regulated and Quality controlled environment
- Working in a facilities management environment (desirable)
- Ability to work to deadlines with flexibility and enthusiasm
- Ability to understand technical data sheets
- Excellent IT skills are essential, particularly Excel

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)
- Data management: 1 year (preferred)