Customer Service Advisor
13 hours ago
**Customer Services Advisor**
- **Carlisle, Newcastle or Workington**:
- **20 hours per week**:
- **24-month fixed term contract**:
- **£13,754 - £15,040 per annum + benefits package**
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (20 hours per week) based in Workington, Carlisle or Newcastle with a salary of £13,754 - £15,040 per annum.
Key tasks are varied and include:
- Processing day to day and specialist repairs reported by our customers
- Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- Updating important records (including CRM and electronic document management systems).
- Advising residents on rent/service charge accounts
- Taking payments Giving advice on lettings and anti-social behaviour matters.
We are looking for someone who is self-motivated; is a problem-solver; has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
**Interviews to be held in either Carlisle, Newcastle, Workington on either Tuesday 28th or Wednesday 29th October 2025.**
**Job Types**: Part-time, Fixed term contract
Contract length: 24 months
Pay: £16,518.21-£29,186.17 per year
Expected hours: 20 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Sick pay
Work Location: In person
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