Customer Service Advisor
2 days ago
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Carlisle with a salary £24,440 - £26,725 per annum.
Key tasks are varied and include:
- Processing day to day and specialist repairs reported by our customers
- Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- Updating important records (including CRM and electronic document management systems).
- Advising residents on rent/service charge accounts
- Taking payments
- Giving advice on lettings and anti-social behaviour matters.
We are looking for someone who:
- Is self-motivated,
- Is a problem-solver
- Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
**Interviews to be held on Thursday 20**th** **February 2025 at our Carlisle office.**
**Job Types**: Full-time, Permanent
Pay: £24,440.00-£26,725.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
**Education**:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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