Customer Services Advisor
4 days ago
**Customer Services Advisor**
- **Workington or Carlisle**:
- **36.25 hours per week**:
- **18 Month Fixed Term Contract**:
- **£24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package**
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week) based in Workington or Carlisle with a salary £24,929 - £27,260 per annum).
- Processing day to day and specialist repairs reported by our customers
- Liaising with contractors and Property Services colleagues to deal with complex responsive repairs
- Updating important records (including CRM and electronic document management systems).
- Advising residents on rent/service charge accounts & taking payments.
- Giving advice on lettings and anti-social behaviour matters.
- Is Self motivated
- Adept at problem Solving
- Aware of the principles of customer care
CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
**Interviews to be held in Workington or Carlisle on Wednesday 22 October 2025**
**Job Type**: Fixed term contract
Contract length: 12 months
Pay: £24,929.00-£27,260.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sick pay
Work Location: Hybrid remote in Carlisle CA3 8TT
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