Professional Services Team Leader

Are you looking to develop your management career? Lead a team that delivers technical solutions to meet our customer’s requirements, ensuring great customer satisfaction.

We are looking for a highly motivated and dedicated people leader to join our team at Canon. As a Professional Services (PS) Team Leader, you will have 12+ direct reports who are a mix of office and field, providing national coverage through a combination of remote and onsite delivery. Working closely with the Professional Services Manager to set and deliver KPIs and excellent customer experience to meet our budget.

You will be responsible for driving Continual Service Improvement and development of PS services, promote overall process enhancements, drive best shared practice and team performance analysis. As a hand-on team leader you would occasionally support the team with customer activities leading to a better understanding of the role and ability to better support your direct reports.

This is an excellent opportunity for an individual who is passionate about managing a high performing team and eager to develop their management career in a supportive and collaborative environment.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

With Canon, we'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Pay - from £49,140 - £51,870 + 10% OT bonus.
- Learning & development - as a company that encourages continuous learning you will always have resources and support available.
- Work & home life balance - we support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - we are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & wellbeing - free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to gyms.
- Employee discount - up to 38% off products from our Canon store.
- Some other benefits - generous pension, Canon Awards, discount cards, Cycle to Work scheme, season ticket loans - where applicable - and charity volunteer days.

**What we ask**:
You will be responsible for:

- Managing the team responsible for the delivery of software solutions.
- Deliver the strategy to drive growth and profitability.
- Define and achieve KPIs through the team.
- The activities required to meet the team SLAs.
- Developing the skills portfolio of the team by evaluating needs and implementing training requirements.
- Being a mentor / coach through various methods including customer visits and 1to1s.
- Pro-actively developing and enhancing the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice and development groups.
- Your own personal development supported by Canon.

**You will need**:
As a Professional Services Team Leader you will possess the following skills and expertise:

- A background of technical knowledge in IT / software solutions.
- Experience in managing a remote Professional Services delivery team.
- Demonstrate strong leadership skills by providing clear direction, setting goals, and motivating the team.
- Excellent communication skills, both verbal and written, to effectively convey information, provide feedback, and facilitate open dialogue within the team.
- Proven ability to make informed and timely decisions based on available information and analysis. Considering various perspectives, evaluating risks, and taking responsibility for the outcomes.
- Experience of dealing with customer issues and delivering a high level of customer satisfaction.
- Experience of providing guidance, feedback, and mentoring of team members.

**Further Information**:
**Salary** - £49,140 - £51,870 OTE + 10% bonus

**Location** - Office-based, Birmingham (hybrid 3/2).

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Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other p