2nd Line Support Technician

7 days ago


Bournemouth, United Kingdom Rubicon People Partnership Full time

**2nd Line Support Technician, Bournemouth, £28,000**

**Role Purpose**:
As **2nd Line Support Technician** you'll play an important role within the small IT team, **ensuring 'business as usual'** operations with everything IT. You will join a **well-established law firm**, and be responsible for **resolving** 1st and 2nd line**IT support queries** across the business.

**As the 2nd Line Support Technician, you'll be**:

- Providing **1st and 2nd line support** to all company employees
- **Investigating** and **offering advice/solutions** and guidance onissues raised
- **Maintaining helpdesk** ticket log appropriately
- **New user creation/set up**, including new starter inductions

**As the 2nd Line Support Technician, you'll have**:

- Experience in a **2nd line support/service desk role**:

- Strong working knowledge of**Microsoft 365, Azure and VMWare**:

- A solid understanding of **IT hardware**:

- A **patient**, **confident** and **efficient** work ethic

**Background & Benefits**:
Our client is a **progressive** and **expanding** legal practice with c150 staff across 6 local offices. Their culture supports and **encourages career development**, where they have clearly **defined career progression plans** that are based on personal competencies, so that there is something to motivate everyone. Alongside clear career advancement, they alsooffer the opportunity to **develop other personal skills**, such as leadership, selling, and time management.

There is a big emphasis at the firm on **rewarding staff** and they continually review staff benefits. These currently include:

- 31 days holiday (inc. bank holidays)
- Gym membership options,
- Extra pension contributions, extra holiday or a Healthcare Cashback Scheme,
- Paid time off for charity work, free weekly exercise classes

**Interested?**

Rubicon are working exclusively on this **2nd Line Support Technician** vacancy. To avoid missing out on the opportunity, please submit your CV directly via the advert or call **Ellie or Ben**, at Rubicon, on.

INDSPE


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