2nd Line Support

2 weeks ago


Bournemouth, United Kingdom Rubicon People Partnership Full time

**2nd Line Support, Bournemouth, Up to £28,000**

The **purpose** of this role

As **2nd Line Support,** you'll work closely with members of the customer support team to ensure that customer systems are maintained, and any issues are solved in a professional and timely manner

As the **2nd Line Support, you'll be responsible for**:

- Providing **telephone support** to customers to **resolve** their faults and answer queries
- Maintaining a **high level of customer service**, ensuring all customers are kept up to date on the **progress** of their fault or enquiry
- Using **remote troubleshooting** tools to **diagnose and resolve** technical issues
- Installing, update, and maintain relevant **software and systems**:

- Ensuring all **admin** is kept up to date and information is correctly imputed into the **database**

**Skills & Experience**
- **Technical background, 1st or 2nd line support experience**:

- Experience working with **VOIP** and **3CX** would be desirable
- Excellent **customer service** skills
- Good **time management**

**Background**:
Our client specialises in phone systems and has done so for over 20 years. They have developed a globally unique product and pride themselves on delivering high levels of customer service and support.

**As 2nd Line Support, you'll benefit from**:

- **A competitive salary of up to £28,000**:

- **24 days holiday + Bank Holidays**(Increasing by 1 day each year)
- **Private Health Insurance**after 1 year of service
- An **exciting role** with future **progression opportunities**:

- **Company Pension**:

- **Cycle to work scheme**:

- **Refer a friend scheme**

**Interested?**

INDOFF


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