Customer Services Executive

7 days ago

Bournemouth, United Kingdom coty Full time

CUSTOMER SERVICES EXECUTIVE- FIXED TERM CONTRACT

We’re looking for someone to fill the role of Customer Service Executive on a Fixed Term Contract cover for up to 11 months.

The customer service team are responsible for the day-to-day operational tasks in managing customer orders and queries for the UKI Luxury and Beauty division. In addition to your external collaboration, you will be working closely with internal stakeholders such as Sales, Supply, Finance and Physical Distribution.

This is an exciting opportunity to break into the world of a fast-paced UK business.

RESPONSIBILITIES

As a Customer Service Executive, you will manage customer orders and queries, foster strong customer relationships, and collaborate with internal teams to ensure seamless operations and exceptional service.

Main Focus Areas
**Customer Management**: Handle daily customer interactions and order management.
**Relationship Building**: Develop and maintain strong relationships with customers to drive growth.
**Reporting**: Manage and analyse daily, weekly, and monthly reports to track performance.
**Collaboration**: Work closely with internal stakeholders such as Sales, Supply, Finance, and Physical Distribution.
**Problem Solving**: Address and resolve any issues efficiently.

The team consists of 4 Customer Service Executives and you will work closely with departments such as Sales, Supply, Finance, and Physical Distribution. All your colleagues are supportive, skilled, and deliver excellence. Working in the team, you will feel a strong sense of camaraderie and shared purpose. To use the words of Dan Clarke, Senior Customer Service Executive: “Our team thrives on collaboration and innovation, making every day both challenging and rewarding.”

YOU ARE A COTY FIT

As an experienced Customer Services Executive, you get energy from working in a fast-paced, diverse and international environment. Other than that, you: Have excellent communication and IT Skills - Excellent verbal and written communication abilities as well as proficiency in MS Office, ideally with elevated Excel skills.
**Have problem-solving skills**: Ability to manage ambiguity and solve problems independently. Are a team player: Strong team mentality with a positive attitude
**Have attention to detail**: Ability to manage significant workload with great attention to detail.
**Continuous Improvement**: A mindset focused on continuous improvement and process optimization.

OUR BENEFITS
As our Customer Services Executive some of the benefits you will receive are:
A salary that matches your knowledge and experience
A generous pension scheme
Private Medical Insurance
Hybrid Working

RECRUITMENT PROCESS
A telephone/online introductory meeting follows. A first online/in-person interview A second interview You will receive a proposal with the terms of employment.

ABOUT COTY

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