Tenancy Manager

* Full training & excellent personal development & progression
- Customer service & administration focused
- Hybrid working policy
If you are embarking on a career in property this company is one of the most prestigious and highly regarded agencies you could start your journey with. With offices across the capital they offer an extensive training programme and a clear path for progression.If you are articulate, customer service focused with administration experience and a passion for property this could be the perfect position for you.
Job Purpose
The role of the Tenancy Manager is to oversee a sizeable portfolio of non-managed tenancies, providing exceptional and seamless customer service to both tenant and landlord. The Tenancy Manager is responsible for all aspects of a Let-only tenancy, for the entirelife-cycle of the agreement to ensure that the tenancy runs smoothly and in line with the contract.
Key Responsibilities:
Management of a sizeable portfolio of properties (c.500-600 properties), handling all let-only aspects of the tenancy to ensure each stage is handled as smoothly and effectively as possible:
Pre-tenancy
- New deal-checking to ensure all online paperwork has been executed accurately and completed in full
- Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement
On-going maintenance of lease/ compliance
- Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise
- Oversee the renewal of annual gas safety certificates
- Provide contractual support and assistance to Lettings Managers in the front-office to ensure potential tenants and instructing landlords receive accurate and informed advice
End of tenancy
- Manage the termination of tenancies in portfolio
- o Ensure notices are served correctly and written confirmation is on file from tenant
- o Confirm end date and any liabilities verbally and in writing to tenant(s) o Liaise with relevant lettings team in respect of remarketing the property
- Oversee the release of tenant deposits, ensuring inventory reports are received and sent out within 48 hours. Ensure the landlord provides confirmation of any claim in a timely manner
Complaint or dispute handling
- Effective complaint handling, ensuring that each customer is provided with a quick and satisfactory resolution that is reflective of the Company high service level
- Refer deposit disputes to the Tenant Deposit Scheme (TDS) within 48 hours or receiving instruction from the landlord or tenant, with relevant paperwork and correspondence
Administration
- Address any incoming mail and respond within 48 hours of receipt
- Maintain accurate records of all communication via internal database (RPS)
Key Skills and Experience
- Excellent communication and customer service skills
- Ability to manage varied and complex workload
- Minute attention to detail
- Patient and conscientious demeanour
- The ability to work to tight deadlines with clear prioritisation
- Fully IT literate
Competencies and Leadership Characteristics
- Positivity and can-do attitude
- Ability to communicate and articulate in a clear and concise manner
- resilience and patience in the face of resistance
- Ability to respond positively to challenges
- Self-motivated and energetic
If you want to kick start your property career in one of the best businesses in London contact Rose Lock today.
We are committed to recruitment processes that are fair to all, regardless of background and personal characteristics.