Tenancy Management Adviser

1 day ago

London, United Kingdom FUNERAL ENTERPRISES LTD Full time

**Key responsibilities**

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:

- a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

Post-holders will be based in one of four teams offering the services described above:

- 3 Locality-based teams (North, Central, South)
- 1 borough-wide ‘on-the-day’ duty team

Post-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required. Post-holders will deputise for Team Managers as appropriate.
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages

combine to create social exclusion

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £19.00 per hour

**Benefits**:

- Company pension
- Gym membership

**Experience**:

- Tenancy Management Adviser: 5 years (required)
- social housing: 5 years (required)

Work Location: In person

Reference ID: recruit924514

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