Tenancy Management Adviser

1 day ago

London, United Kingdom SECURITY ACCESS FIRE & ELECTRICAL LTD Full time

Tenancy Management Adviser role focussed entirely on addressing tenancy breaches in relation to communal fire risks - unauthorised storage, dumping etc. " 2 x staff required for 6 months Key responsibilities The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer: - a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day’ tenancy services where necessary - a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy - a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes - oversight and management of tenant-related work associated with voids and new lettings - appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure Essential criteria Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting Application/Interview/Test Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well Application/Interview/Test An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion Application/Interview/Test An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people **Job Types**: Full-time, Temp to perm Contract length: 9 months **Salary**: £18.00-£19.00 per hour Schedule: - Monday to Friday **Experience**: - understanding of housing and (required) - Tenancy Management Adviser (required) Work Location: In person Reference ID: RQ828280

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