Homes Marketing Officer

**Who are Accent?**

We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

**About the Role and Person**
- 35 hours per week
- Temporary / Secondment for 12 months

This is an exciting opportunity to join our established Homes Marketing Team as a Homes Marketing Officer.

Your core role and focus is all about delivering a fantastic customer experience. You will embrace our proactive approach to lettings and allocations and ensure customer care is fully embedded within our business.

We want our people and our customers to be proud of the services and homes we provide and you have a key part to play in this.

**As a Homes Marketing Officer, a typical day might include**:

- Working with potential new customers to find appropriate housing by supporting them through the allocations process and completing all necessary checks.
- Complete administrative duties when and where necessary.
- Working with Accent colleagues and contractors to ensure that our homes are let sustainably to people in housing need
- Utilising the benefits of Accent’s Let’s Move software to ensure the smooth operation of our lettings and allocations process
- Liaising with local authority and other partners to ensure the effective operation of choice-based lettings schemes, where we take part in them
- Dealing with our contractors to ensure our homes are made safe and ready to let as quickly as possible to the Accent standard and beyond
- Delivering creative solutions in order to let those properties that are proving more difficult to let, including marketing campaigns.
- Engaging with potential new customers so that the Accent/customer relationship sets off on a strong footing, positively creating trust in the Accent brand. so that we deliver on our vision of With You for Your Journey
- Bringing our values to life through all of your interactions with our customers, potential customers and with our colleagues and contractors

**The must haves**
- Passionate about customer care and wellbeing, and inspiring others to do the same to support them throughout their journey with Accent
- Driven to succeed in all Key Performance Indicators that you are responsible for
- Curious, creative and innovative in problem solving, in delivering successful outcomes for the customer
- Commitment to the development of their own skill, experience and knowledge
- A consistently high performer who thrives on challenges and seeks to inspire both customers and colleagues everyday
- A brilliantly positive team player, who will be committed to delivering excellence
- Accountable, open and honest. Taking ownership of situations from beginning to end to ensure the best possible outcome for our customers
- Fantastic relationship skills which enables you to build rapport with customers and all other stakeholders

**Location**

This role will be based between our office in Shipley and home working.

**Salary**

The spot salary for this post is £23,446 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

**What will you get from us?**

In addition to a competitive salary, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata) per year rising by 1 day per year up to a maximum of one working week
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 18.9%, employee contribution 7.5%

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