Community Support Information Officer

**Details**:
**Reference number**:

- 220497**Salary**:

- £21,169- 30 hours per week pro rata**Grade**:

- Administrative Officer- E1**Contract type**:

- Permanent**Business area**:

- MOD - Air - Royal Air Force Waddington**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Part-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Waddington, East Midlands (England), LN5 9NBAbout the job

**Summary**:
**Job description**:

- As a Community Support Information Officer (CSIO), the post holder will be a member of the RAF Waddington Community Support Team and will support the delivery of community events and welfare activities across the whole RAF Waddington community.
- Supporting other staff within the HIVE Information Office, the post holder will act as a focal point for core information relevant to the military and civilian Service community and will be responsible for engaging with and promoting Community Support to new arrivals. The post holder will support families affected by deployment/separation through duty and will lead/support the delivery of information through the Community Support e-newsletter/Social Media platforms.
- CSIO responsibilities will include continuous assessment of Service community needs, the evaluation of Station informational needs and will ensure appropriate responses are provided in a professional and timely manner to all enquiries. The post holder will be expected to develop an extensive knowledge base in order to provide a range of information on request; relocation information, arrival information, local facilities, schools and further education, housing, healthcare facilities, employment and training opportunities etc..**Responsibilities**:

- As the holder of the position of CSIO you will be responsible for:

- Acting as the station’s focal point to provide information to the whole Service community, including RAF reserves, with current and relevant information on behalf of the Chain of Command, Command Staff, MoD and external agencies. There may also be the requirement to support informational services in outlying areas covering other staff absences and holiday periods.
- To assess needs within the Service community and provide feedback on issues of interest to the Community Support Team and Station Chain of Command through the Community Needs Analysis (CNA) process.
- Lead or assist in the delivery of operational deployment support to deployed personnel and family members, including participation in events/activities, provision of Deployment Support Packs, procurement/provision of appropriate resources and presenting at Deployment Support briefings.
- Offering a confidential signposting service to welfare and other professional support agencies.
- Leadership
- Seeing the Big Picture
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Delivery at Pace
- Experience relevant to the role

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Leadership

**Benefits**:

- The post hoder will benefit from a comprehensive benefits package including but not limited to:
- 25 days' paid annual leave rising (one day per year) to 30 days after five years’ service (pro rata per annum)
- Bank Holidays plus an extra day’s holiday for the Queen’s birthday
- Professional and personal development of skills
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension

The post does not offer relocation expenses.- Please note: Expenses incurred for travel to interviews will not be reimbursed.
- Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.- “MOD Recruitment Satisfaction Survey - we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.Things you need to know

**Security**:

- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Experience.- Applicants for the post are required to submit a Curriculum Vitae (two pages maximum) and will be sifted on their ability to demonstrate they meet Core Competencies and have appropriate experience relevant to the role. Applicants shortlisted for i