Social Media Advisor
1 week ago
As a key member of our social team, your focus will be to
provide a first-class customer service experience through our social media and
guest feedback communication channels and platforms. Always aiming to provide a
first-time resolution ensuring a professional tone of voice with accurate
responses and feeding back to the business.
**Your Opportunity**:
Accurately respond to customer inquiries through instant messaging software delivering within department SLAs
Utilise available resources to respond to customer inquiries and recommend update changes to internal and external FAQs
Support parks with social media reviews and feedback queries, providing resolution for the guest or further escalation to guest relations
A self-driven approach to problem solving, striving for a first-time resolution within the business objectives and guidelines
Have a detailed knowledge of the Haven Holidays product
Support other areas of the business or tasks as required
What we’d like you to
**bring**:
Excellent written and spoken English
Experience of supporting a team
Good organisational skills
Experience of Seaware and Zendesk an advantage
Who Are We?
As the UK’s leading holiday operator,
a career at Haven can offer more than just a job. Part of the award-winning
Bourne Leisure family, we have plenty of exciting opportunities for
development, over 9,000 fantastic team members and 38 beautiful seaside
locations and our HQ based in Hemel Hempstead. From Scotland to Cornwall,
Norfolk to Wales, our parks are dotted along some of the most breath-taking
parts of the great British coastline, providing memories that last a lifetime
for guests, owners, and team. We’re passionate about what we do, and we have a
great time doing it, all of which is reflected in our Breath of Fresh Air
culture. We welcome all new talent with open arms and support your journey with
Haven in any way we can.
What’s In It for You?
20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks.
Fully funded qualification development opportunities from Level 2 to master’s degree
Fantastic discounts on purchases from most major retailors via our app
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Opportunity to purchase extra holiday
Onsite parking and subsidised café
Instant Recognition schemes with great rewards
Long Service awards
Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events
-
Social Media Marketing Intern
2 days ago
Hemel Hempstead, United Kingdom Changes Hair Salon Full time'''Duties''' - Create and schedule engaging social media content across various platforms, including Facebook, Instagram, and Twitter - Monitor social media channels for comments, messages, and mentions, and respond in a timely manner - Assist in developing social media strategies to increase brand awareness and engagement - Conduct research on industry...
-
Social Media Executive
1 week ago
Hemel Hempstead, United Kingdom Haven Full timeSocial Media Executive Hemel Hempstead Annual salary + bonus and benefits Hybrid Haven’s Social Media team are growing. Haven is on a growth trajectory and Social plays a huge role in the Marketing strategy, with a real focus on Tiktok and Instagram. With high visibility across Haven and a new, slick agency partner, you will have free creative reign -...
-
Pr & Social Media Associate 16-months Ftc
4 days ago
Hemel Hempstead, United Kingdom Epson UK Full timeAre you ready to switch to a better way of working? Whether we're creating brand new, cutting-edge technologies for our customers, or delivering unique, world-class learning and development opportunities for our people, if you make the switch to Epson as a marcomms associate you'll understand what we mean. You'll be part of a global brand. An ethical...
-
Social Media Responder
1 week ago
Hemel Hempstead, United Kingdom Haven Full timeFull Time / 8 Month FTC Hybrid / Working 3 days per week at our Contact Centre in Hemel Hempstead - HP2 4YL Competitive Salary + Yearly Bonus Scheme As a key member of our sales support team, your focus will be to provide a first-class customer service experience through our social media and guest feedback communication channels and platforms. Always aiming...
-
Scientific Advisor
2 weeks ago
Hemel Hempstead, United Kingdom CK Group Full timeAn exciting opportunity to join a small, collaborative pharmaceutical company as a Medical Affairs Scientist or Scientific Advisor. This role sits within a close-knit team of three and is responsible for providing internal and external scientific support including medical education and scientific communications to ensure that customer and patient needs are...
-
Marketing and Media Executive
2 weeks ago
Hemel Hempstead HP AG, United Kingdom DNTL Group Full time £300,000 per yearOverviewWe are seeking a dynamic and results-driven Marketing Executive to join our team. The ideal candidate will be responsible for developing and implementing marketing strategies that enhance brand visibility and drive business growth. This role offers an exciting opportunity for a proactive individual with a strong background in digital marketing,...
-
Hemel Hempstead, United Kingdom Hightown Housing Association Full timeA social housing organization in Hemel Hempstead seeks a Health and Safety Advisor to champion a positive safety culture and support compliance across various functions. The ideal candidate will have experience in health and safety or be enthusiastic about developing their expertise. This role offers growth within a passionate team, ensuring a safe and...
-
Recruitment Advisor
5 days ago
Hemel Hempstead, United Kingdom Stangate HR Full timeIf you're looking for that first internal recruitment role from agency, or moving into an internal recruitment role that is part of a small but pivotal team who focus on the wider talent agenda and not just 'bums on seats', then this position may be of interest? This is for growing leisure business that have recently completed a successful...
-
Customer Solutions Advisor
2 weeks ago
Hemel Hempstead, United Kingdom Cardo (Wales & West) Full timeAbout Cardo Group Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth. We...
-
Customer Solutions Advisor
2 weeks ago
Hemel Hempstead, United Kingdom Osborne Ltd Full time**Customer Solutions Advisor**: *** **Business Area: Property Services**: *** **Place of Work: Hemel Hempstead** *** **Contract Type: Permanent** *** Welcome to Osborne - A World of Possibilities We believe we are one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different...