Customer Service Adviser

**Official Job Title: Equity Release Introducer**
**Location: Belfast (Arena Building)**
**6 Month FTC - Full and Part time available**
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**About Us**
We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.
We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.
In 2021 we were named as one of the?UK's?100?Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companiesto Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For.
We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.
**The Role**
As an Equity Release Introducer, you will be the first point of phone contact for our customers.
You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.?_(However this is not a cold calling role as all customers will have expressed an interest in hearingabout our products beforehand)._
It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.?
We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.
**You will**
- Provide a prompt, friendly and efficient initial point of contact for customers, helping with information they might request
- Pro-actively make outbound calls with the aim of booking an appointment with the customer
- Take inbound calls and answer product enquiries
- Manage and maintain a diary system that ensures call-backs are well timed and delivered
- Create and book appointments between Customers and our Customer Advisors

**You are**
- Experienced in telephony based or face to face sales, working towards targets and KPIs
- Customer orientated and have the customer's best interest at the heart of everything you do
- Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- Extremely organised, with the ability to make intelligent decisions when faced with competing priorities
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels
- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

**Working for us, you get rewards**
- A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
- Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A Bonus Scheme that takes a balanced approach and looks at both 'in role performance' but also 'the behaviours and attitudes you exhibit at work'
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- Plus, we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal