Customer Service Adviser Social Media Cahoot S1

Customer Service Adviser | Social Media | Cahoot | S1 | Belfast

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WHAT YOU WILL BE DOING

Join our community.

We are recruiting part-time and full-time hours in our Social Media and Cahoot Teams.

For our customers, you’ll be more than just the friendly face. You’ll be a listener and problem solver.

Social Media Team

In Social Media you will build relationships with customers through Social Media and over the phone, helping them with all their enquiries. It is a fast-paced role that will involve a lot more than just answering questions and no two days will be the same.

Cahoot Team

In Cahoot you will be first point of contact for our customers, helping them with all their banking needs. What we are looking for in you is a genuine passion for making banking simple as you will be the face of Cahoot.

Across both teams you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you’re willing to work hard, we’re ready to help you progress.

The difference you’ll make.
- Putting our customers first to provide a great service every time
- Acting as a first point of contact, offering a personal service to our customers
- Taking ownership for customer requests to resolution and logging timely and accurate records
- Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions
- Being a natural rapport builder and able to engage in a way that makes our customers feel valued and to deliver a first-class service to each and every customer

What you’ll bring.
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- Excellent listening, communication, numeracy and digital skills with the ability to explain new technology where it truly benefits a customer

It would also be nice for you to have.
- Ability to follow process but also think on your feet and be adaptable
- Understand and anticipate customer needs
- A real desire to go above and beyond for customers
- Ability to help as many customers as you can each day along with making each customer feel valued

What else you need to know.

Social Media

The working hours will be 35 hours per week. That means you’ll work five seven-hour rotational shifts, 8am to 8pm Monday to Friday, and 8am to 6pm Saturday and 9am to 6pm Sunday. For your continued flexibility you will receive a £1,000 fully flexible shift premium. However, we will welcome part-time hours.

Cahoot

Our opening hours 08:00-18:00 Monday to Friday and Saturday between 09:00 - 17:00 with no Sunday working required.

As stated, we are open to discuss flexible part time working.

While the role will be based in our Belfast Contact Centre our teams currently work from home in line with government guidelines.

Given the impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference (teams) where possible.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting Salary £18,520.00 per annum | Part time pro-rota
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander’s success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

ThePlaceToBeYourself - Everyday Inclusion at Santander

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santan