Customer Service Adviser

22 hours ago


Poole, United Kingdom Mploy Staffing Solutions Full time

**Job Overview**
Provide excellent customer service to both queries from customers and to general enquiries from non-account holders in a courteous and timely manner and to the customer’s complete satisfaction.Proactively work to improve the customer’s experience and delivera service exceeding the customer’s expectations.Communicate effectively with team members and other departments to ensure the smooth running of the office.Accurate and timely completion of additional customer service and sales related tasks as and whenthey are set by the office manager.
**Key Responsibilities**:

- Management of key customer accounts within the brands businesses
- Build strong working relationships with clients
- Answer expected level of incoming calls and handle customer enquiries methodically and professionally.
- Cross selling products to actively drive all current promotions.
- Process and key in customer purchase orders into our systems with accuracy and attention to detail
- Proactively call customers to offer alternatives to out of stock products and resolve any first line technical queries
- Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time and to the customer’s complete satisfaction.
- Daily completion of additional customer service and sales related tasks as set by the Office Manager.
- General administration and electronic filing
- Ad hoc duties as required

**Qualifications required**:

- GCSE grade C or above in English and Maths
- NVQ or equivalent in Customer Service

**Experience required**:

- Proficient in Outlook and Excel to an intermediate level
- Excellent communication and organisational skills
- Experience in a telephone-based customer service role
- Previous telephone-based sales experience
- Excellent in understanding and proven experience in using systems
For more information, please contact Jon or Gin and Mploy on.



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