Service Management Support

5 days ago


Swindon, United Kingdom Office Angels Full time

**Hours: Mon - Fri 0830-1700 (based onsite)**

**Temp to Perm**

**Free Parking on Site**

Office Angels currently have a fantastic opportunity for a Service Management Support to join one of our largest postal clients, who are based in Royal Wootton Bassett. This is a Temp to Perm position, to start ASAP...

**JOB PURPOSE**:
Responsible for maintaining strong working relationships with Clients through effective management, measurement, and optimisation of services for assigned contracts. To manage the flow of information between Clients, Client Management and Operations to ensurecontracted services are delivered optimally within agreed service levels.

**DUTIES AND RESPONSIBILITIES**:
Resolve incidents and problems against each client SLA or OLA and ensure all clients affected by incident are updated at all the times.
- Complete task on daily, weekly, and monthly client checklist.
- Monitoring and administrating systems to ensure service level agreements are met.
- Ensure all clients requirements and specifications are fully understood and followed.
- Develop open and effective channels of communication by building strong work relationships with external and internal clients.
- Producing internal and external management reports.
- Work with managers and developers on both existing and new client projects.

**PERSON SPECIFICATION**:

- +3 years' experience in a customer service role.
- **Strong** communication skills required.
- The ability to develop and maintain excellent working relationships.
- Ability to manage multiple priorities.

If this position appeals to you then please call Deb on or send your CV to me directly on

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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