Service Desk Assistant

1 week ago

Swindon, United Kingdom Workman Facilities Management Limited Full time

**ABOUT THE ROLE**:
The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.

**WHAT MATTERS MOST IN THIS ROLE**:
Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues.

**General duties**:

- Providing the first point of contact for customer and tenant queries and concerns
- Handling incoming calls and manage outgoing calls
- Using Service Desk software platforms Planet and Dwellant to log call requests
- Liaising with wider team members to ensure the best resolution, consistent with the contract
- Liaising with relevant contractors in relation to all aspects of Service Desk requirements
- Responding to queries, amending data and following up tasks
- Working closely with Service Desk team members and wider Workman colleagues

**WHAT WE EXPECT FROM YOU**:
A friendly, proactive and positive approach to the role.

Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.

Relevant customer service experience is preferred, but in house training will be provided.

**Salary Banding and Working Hours**:

- £23,500 - 25,500
- 37.5 per week, on a flexible rota 8am - 4:30pm / 9am - 5:30pm

**EQUAL OPPORTINITIES**:
We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010

This job description does not form part of your contract of employment and the duties may be amended from time to time

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