Sales Operations Administrator

**Company Description**:
At In Good Company Brewing, we are a passionate team of diverse individuals who attribute our success to the excellence of our people. Through independent ownership, we bring an entrepreneurial craft spirit to our customers and consumers through our adored owned brands, Fourpure and Magic Rock, and our partner brands Big Drop, Voodoo Ranger and People's Captain. From our breweries and taprooms in Bermondsey and Huddersfield, to our hospitality venues across the UK, we champion our love for beer, sociability, and our community through nurturing the expertise and development of our people.

We are looking for a Sales Operations Administrator, to join our Sales Operations team. This role can be located in our brewery office in South Bermondsey, London.

This role is an integral part of the sales department, working with our local and national sales team to develop and nurture business partnerships in our local delivery areas. You will use our Customer Relationship Management (CRM) system to dispatch orders and keep general data entry. You will be the first point of contact for all inbound enquiries and ensure communication within the team at all times. You will provide desk-based troubleshooting and assistance relating to customer orders, account statuses and ad hoc issues as they arise.

**Responsibilities include**:

- Provide support answering the phones for both Fourpure and Magic Rock breweries
- Processing of Export orders via our CRM systems and manage generating commercial invoices, packing lists, and new line forms.
- Managing our weekly Export stock availability file to be sent to customers.
- Supporting our logistics team and Customer Services Manager by coordinating collections.
- Liaising with our warehouse teams on order dispatch and escalate any delivery issues to our Customer Services Manager.
- Liaising with our Sales Account Managers to flag any specific customer requests or complaints.
- Reporting any quality complaints via our Quality Case system and escalate with our Account Managers and Customer Services Manager.
- Advising customers of delivery times and main point of call for any delivery issues.
- Processing of direct delivery or collection orders via our CRM systems.
- Booking and dispatching emergency courier deliveries where required.
- Helping manage our mobile bars fleet and process rental requests for our On-Trade customers.
- Precise data entry and record keeping into our internal systems.
- Allocation of stock to orders following our stock availability report.
- Prepare and dispatch sales samples and/or Point of Sales items from our Bermondsey office.
- Work with Credit Controller to ensure customer’s payment is up-to-date prior to dispatching new orders.
- Assist the team in taking payment from customers.
- Process all new accounts' enquiries and register all data on our CRMs
- Help with occasional trade marketing communications
- Assisting with tele-sales and chasing customers for orders, manage standing orders requirements

**Skills**:

- Excellent communication skills
- Strong attention to detail
- Can-do attitude to problem solving
- Exceptional people skills and being able to work as part of a team
- Proficient in IT and MS packages - be technology savvy
- Promote a world class customer service experience

**Experience**:

- 2 years in a customer service / sales support/operations environment
- Experience in supply chain/live production environment
- Working in an agile SME with high levels of growth and change
- Dealing with fast-paced, high-pressure environment

**Knowledge**:

- A clear understanding of all Sales department functions
- Understanding of Credit Control
- Understanding of B2B sales functions, CRM systems and Microsoft Office
- Some understanding of Logistics and Courier deliveries

**Additional information**:

- Salary depending on experience
- Full Time (40 hours a week) Monday - Friday
- Career progression opportunities
- A generous free beer allowance and Taproom benefits
- A day off on your birthday
- Counselling and wellbeing resources through LifeWorks
- Health cash plan through Health Shield
- Enhanced company parental leave
- Annual bonus scheme
- Tech and Cycle schemes

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