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Delivery Manager, Uk

2 weeks ago

Bedfordshire, United Kingdom Whitbread Full time

**
Delivery Manager | Permanent | Dunstable
Whitbread is investing heavily into its people and its technology, and as such are looking to hire a Delivery Manager to be the lead on some exciting technology programmes.

**About the role**:

- End to end responsibility for the successful delivery of major programmes of work in support of the Whitbread IT workplan
- Definition and delivery of large and/or complex programmes and/or a collection of related projects to enable defined business outcomes and related business benefits for the WHB UK Hotel and Restaurant business
- Management and execution of all project deliveries within approved project budgets (£1M - £20m)

**What you’ll be doing**:

- Deliver Portfolios of work within time and budget tolerances
- Provide strategic thought leadership to best delivery practice
- Shape, mobilise and deliver portfolios and programmes with effective engagement with senior stakeholders
- Full accountability for portfolio scope and quality
- Support the definition of business case
- Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service
- Ensure programme risks and issues are managed / mitigated to the highest standard
- Drive communities of practice across delivery function
- Develop and maintain close working relationship with S&A, Service and Digital
- Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches
- Ensure all programmes of work are delivered in accordance to Whitbread’s governance arrangements
- Ensure commercial arrangements with partners are set effectively and are competitive
- Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology
- Ensure all resource forecasting for programmes and projects are managed correctly
- Drive consistency and high standards across the delivery function
- People and activity manage direct reports
- Assure programme transition successfully from delivery into managed support/service
- Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure

**What you’ll need**:

- Deep project background with more than 10 years programme and project management
- Multi-year experience of Supplier Management, RFI and RFP processes
- Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use
- Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business
- Proven experience of directing and motivating project teams
- Strong understanding of Enterprise software and smaller-scale SaaS/software products (for CRM, BI, Supply Chain, HR, etc.)
- Relationship Management - ability to build, establish and maintain influential relationships to drive effective decision making
- #LI-MM1_