Head of Enterprise Delivery

**Head of Enterprise Delivery | Permanent | Dunstable / Hybrid**

Whitbread is investing heavily into its people and its technology, and as such are looking to hire a Head of Enterprise Delivery to lead some of the biggest transformation programmes we’ve ever embarked on. You will lead a team to deliver programmes acrossNetworks, Booking System re-platforming and HR Systems.

**About the role**:

- Leadership role with accountability for the successful delivery, to time and budget, of all Enterprise Change Programmes of Work across Whitbread’s transformation and digital agenda
- This will include delivery accountability over the Opera, HR and Network’s programmes of work - our 3 most important and complex IT programmes for Whitbread over the next 3 years
- Will steer, influence and control management of enterprise change across Whitbread end-to-end
- Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be required to represent Change Delivery at PLC Board when reporting key programme progress
- Role will also drive enhancement to Whitbread’s delivery capability and long term high performance model for developing project and programme managers
- Definition of end to end delivery approaches for future enterprise change programmes
- Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and Governance forums (including facilitation of the Technology Committee)

**What you’ll be doing**:

- Deliver Enterprise Change Programmes of work within time and budget tolerances
- Single leadership point of contract for all enterprise change, representing IT and Transformation to internal and external exec stakeholders
- Provide strategic thought leadership to best delivery practice
- Direct, steer and influence programmes with effective engagement with senior stakeholders and 3rd parties
- Full accountability for programme delivery scope across enterprise change
- Drive the definition of business case
- Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service
- Drive communities of practice across programmes of work
- Develop and maintain close working relationship with Strategy and Architecture, Service and Security teams
- Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches
- Ensure all programmes of work are delivered in accordance to Whitbread’s governance arrangements
- Ensure commercial arrangements with partners are set effectively and are competitive
- Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology
- Ensure all resource forecasting for UK Hotels and Restaurants projects is managed correctly
- Drive consistency and high standards across the delivery function
- People manage direct reports
- Assure programme transition successfully from delivery into managed support/service
- Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure

**What you’ll need**:

- Deep programme management background with more than 10 years programme and project management
- Experience in a leadership role within an IT function
- Experience of C-level stakeholder management
- Experience of delivering enterprise change programmes in a complex corporate environment
- Multi-year experience of Supplier Management, RFI and RFP processes
- Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use
- Proven experience of directing and motivating project teams in complex matrix management environments
- Strong understanding of Enterprise software and smaller-scale SaaS/software products
- Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business
- Relationship Management - ability to build, establish and maintain influential relationships to drive effective decision making