Hotel Receptionist

2 weeks ago

Belfast, United Kingdom The Malone Hotel Full time

Check guests in and out of their rooms
- Build a good rapport with them during their stay, pre-empting their needs and actively trying to provide exceptional experiences
- Handle cash and complete your daily reception banking
- Deal with guest queries and requests to maximise guest satisfaction
- Ensure effective communication with housekeeping for arrival and departure rooms
- Be aware of all events taking place in the hotel in order to advise guests

**Essentials**
- A strong level of written and spoken English is essential
- Previous experience is preferred
- A good multi-tasker
- A positive and friendly attitude

**Benefits**

As an award winning, family owned hotel, we offer our staff the chance to become “part of the family” Your employee benefits will include:

- Internal growth and development opportunities
- 28 days holiday for full time staff
- Departmental incentives
- Experience vouchers
- Free parking
- Discounted friends and family rates
- Seasonal staff parties

**Required Criteria**
- A good level of spoken English is essential
- Ability to work well under pressure in a fast-paced environment
- A positive and friendly attitude
- A good multi-tasker

**Desired Criteria**
- Previous experience in a similar role is preferred
- Previous experience is preferred

**Skills Needed**

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills

**About The Company**

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.

The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.

Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.

Relax and unwind with us. A warm Irish welcome to you

**Company Culture**

We are always looking for enthusiastic and talented individuals to join our team.

As a family owned hotel, you're not only part of the team, you're part of the family.

Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company's core values;
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

**Company Benefits**

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition

**Salary**

£10.42 per hour

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