Amazon Ecommerce Marketplace Assistant

**About us**

Based in Chandlers Ford, we are a small but rapidly growing business selling home electronics. We are a carbon-neutral, renewable energy-powered company and we help to rebuild natural habitats by planting a tree each time an order is placed. We utilise the latest technologies, combined with high-impact designs, brought to life by a team of passionate designers and engineers.

We now have a fantastic opportunity for an Amazon E-commerce Marketplace Assistant to join our team and be instrumental to the future of the company.

It’s a great place to work We want you to enjoy working within our friendly team and to love what you do. We are keen to support you to grow and develop your career with us.

**About the Role**

As our Amazon E-commerce Marketplace Assistant, you will join us on our journey through fast growth and success. We are looking for an Amazon Marketplace Assistant to join our expanding channel management team, aiding the development and execution of our online retail strategies.
- **Responsibilities**_
- Assist in the management of our Amazon UK, France, Germany, Italy, and Spain sales channels.
- Consistently monitor and manage all aspects of account health; Tracking the entire seller assurance SAFE-T Claim process across all transactions, upholding the A-to-Z Guarantee across the channel, raising and pursuing transaction dispute case logs.
- Adhere to Key Performance Indicators, consistently identifying areas for improvement of systems and processes.
- Propose, execute, and effectively log A/B tests and other Marketplace experiments aimed to increase sales and conversion rates.
- Utilise all customer feedback and reviews, alongside feedback received from other departments of Avalla, to update and reform the buying journey to ensure the best experience is upheld.
- Liaise with the customer service department to construct concise and clear instructions towards the approach to differing matters.
- Assist in the planning of new product launches and promotions on the Amazon platform.
- Maintain and monitor Amazon DSP campaigns.

**About you**
- Excellent organisational, and complex problem-solving skills.
- Strong verbal and written communication skills.
- Adaptable, positive, detail-orientated, and enthusiastic individual.
- Ability to work effectively within a team and multi-task effectively, holding a positive ‘can do’ attitude.
- Confident, with the ability to work functionally and communicate efficiently across all departments.
- Highly analytical and numerate mindset.
- **Skills and Experience**_
- Demonstrable experience with Amazon Seller Central (UK Market**:Required**, EU Market: _Preferred_)
- This role **requires** proficient Amazon knowledge, for example, experience in; A-Z Claims, Safe-T Claims, Chargeback disputes, A/B Experiments, Keyword Optimisation, A9 Optimisation, and monitoring of Performance Metrics.
- An extensive understanding of how the Amazon algorithm functions (**Required**)
- Educated to a Bachelor level in a relevant field (_Preferred_)
- IT proficiency, with a good knowledge of Excel and Microsoft Office (**Required**)

**The Rewards**
- Salary - We offer a starting salary between **£22,500** - **£24,500** _dependent on experience_.
- 24 days annual leave (plus public holidays)
- Day off for your birthday
- Company pension
- Free on-site parking and close to good public transport links
- Employee discount
- Development opportunities

**Salary**: £22,500.00-£24,500.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Eastleigh: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Please detail your Amazon Marketplace Experience supported by relevant data/statistics.

**Experience**:

- Amazon Marketplace: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person