Neighbourhood Officer

Job Advert

**Who are Acis Group?**

We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer’s lives seriously, putting them first in everything we do. And as part of that we’ve grown to provide wider services to truly support the communities in which we work.

In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

Your role is all about being the face of Acis in our communities. You’ll be at the front line, making a real difference to our customer’s lives and taking great satisfaction in that.

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

**As a Neighbourhood Officer, a typical day might include**:

- Being out and about amongst our communities and customers
- Understanding tenancy issues and helping guide next steps.
- Helping customers find and settle in their new home through property viewings and sign ups.
- Working closely with a variety of stakeholders on estate management issues
- Investigating and responding to antisocial behaviour
- Seeking access to properties for servicing and repairs, especially for gas safety checks
- Carrying out Neighbourhood Audits to identify any health and safety risks, improvements that could be made and other issues such as fly tipping and repairs.
- Supporting and working with various agencies and partners
- Inspections and checks of our over 55’s accommodation including legionella and fire regulations checks.

**Some of the experience/skills we need to consider you**:

- A good standard of education (minimum Level 2 Numeracy & Literacy, or equivalent)
- Computer literacy and have a good working knowledge of PC based office management systems - you will need to use these to do the job.
- A strong customer focussed approach both externally and internally.
- Be committed to working as part of our team.
- Direct housing management experience and an expectation that you will work in a result driven, and outcome focussed environment.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- An ability to communicate effectively.
- Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.

**What will make you stand out from the crowd**:

- A housing management qualification would be of benefit.
- It would be great if you have some knowledge of community development - we want to play our part in creating and supporting thriving communities and neighbourhoods.
- You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

**ion.