Service and Hire Administrator/team Leader

2 weeks ago

Inverness, United Kingdom MacGregor Industrial Supplies Ltd Full time

**Job Title **Service and Hire Administrator/Team Leader

**Hours **40 hours Monday to Friday

**Location **Inverness

**Salary** £25,000 - £27,000 per annum

**JOB** **OVERVIEW**

**KEY** **RESPONSIBILITIES**
- Manage the administration function of the department, ensuring that all servicing tasks are communicated and allocated to staff.
- Ensure the department maintains a high level of customer service.
- Ensure processes and standards are adhered to by servicing personnel and admin personnel.
- Review and approve HR and payroll related items (timesheets, holiday requests).
- Carry out staff appraisals.
- Ensure departmental compliance in accordance with the company quality assurance procedures.
- Organise and take part in Saturday service desk rota.
- Oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high quality output ensuring all branches using the same processes and procedures.
- Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.
- Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
- Maintain and update all archive files both manual and computerised so that information is available in an organised fashion.
- Take responsibility for reconciling cash receipts, e.g. reconcile till float.
- Process purchase orders and invoices and assist in the monitoring of the Company’s/Department financial system.
- Process sales orders and invoices and assist in the monitoring of the Company’s/Department financial system.
- Prepare monthly reporting for Inverness branch and assist with branch monthly reporting if required.
- Assist with serving customers during very busy periods within the branch.
- Assist with dealing with customer complaints and queries.
- Assist with training staff as required through all MIS branches with respect to CSFS and standard company process.
- Provide on-the-job training to new employees and arrange training applicable to servicing for staff.

**REQUIRED ** **SKILLS & EXPERIENCE**
- Ability to work within and contribute to a team

**Externally**: Daily contact with external sources by telephone
- A sound and patient approach to training.
- Excellent organisational and administrative skills, including managing time effectively.
- Good numeracy skills IT literacy and experience of Microsoft type packages with a confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic, self-motivated.
- Ability to prioritise and multitask.
- Ability to work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to delegate tasks.

**COMPANY ** **BENEFITS**
- Accredited Living Wage Employer
- Pension scheme
- Employee discount
- Discretionary annual bonus, based on company performance
- Extra holidays (after one year)

**Salary**: £25,000.00-£27,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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