Customer Service Agent

**Location: Inverness**

** Salary**:£27,745 pa + bonus up to £1,387 pa OTE
**Weekly Hours**: 42.5 hours / week

** As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.**

As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

** Life as a Customer Service Agent with Northgate Vehicle Hire**

Our branches are busy, fast-paced places to be and, as a **Customer Service Agent**, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a **great service** with a smile is second nature. Where **you really excel** is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our **proven induction training** will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course) to get things done.

** As a Customer Service Agent with Northgate Vehicle Hire, we offer**:
Of course, a **great basic salary**, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic **quarterly bonus** scheme (up to £1,387 pa OTE)
- Start with 24 days,**increasing** to 26 days with service, plus the flexibility to **buy or sell** up to **5 extra days** each year. Of course, you’ll have public holidays too and an **extra day** off to **celebrate your birthda**y
- free** life assurance**(2x your salary)
- **well-being**services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only **vehicle-leasing**schemes
- **pension** & **save-as-you-earn**share scheme
- Our **Benefits App** offering unlimited access to a huge range of **retailer discounts** and** cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
- **Stream App**for all our colleagues - a Financial Wellbeing app that gives you more **control over your pay**. Not only does it let you choose **when** **to get paid** it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what benefits you're eligible for and can even put you in touch with a **financial coach**

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

** We are agile. We are experts. We are imaginative. We are reliable.**

** Keep your career moving, smarter.