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Divisional Servicing Administrator and Team Leader
2 weeks ago
**Job Role**
Team Leader
- Manage the department day to day ensuring all servicing tasks are communicated and allocated properly to staff.
- Ensure staff are fully utilised at all times.
- Ensure the department maintains a high level of customer service.
- Ensure serving processes and standards put in place are adhered to by servicing personnel and admin personnel.
- Ensure departments adhere to servicing policy and keep policy up to date.
- Review and approve HR and payroll related items.
- Carry out staff appraisals.
- Ensure departmental compliance in accordance with the company quality assurance procedures.
- Organise and take part in Saturday service desk rota
Administration
- To oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high quality output with all branches using the same processes and procedures.
- Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.
- Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests for information from customers, suppliers or other MIS Ltd staff.
- Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
- Undertake basic and in depth data input/retrieval and run straightforward or routine reports to support basic Department and Company information procedures.
- Maintain and update all archive files both manual and computerised so that information is available in an organised fashion.
- Take responsibility for reconciling cash receipts, e.g. reconcile till float.
- To ensure branch service admin staff dispose of confidential waste in accordance with Company procedure to ensure that data protection is upheld at all times.
- Prepare and make necessary arrangements for out-going mail and keep record of same.
- Process purchase orders and invoices and assist in the monitoring of the Company’s/Department financial system.
- Process sales orders and invoices and assist in the monitoring of the Company’s/Department financial system.
Reporting
- To ensure work in progress list is reviewed regularly.
- Prepare monthly reporting for Inverness branch. Ensure department performs to standards or benchmarks set.
- Assist with branch monthly reporting if required. Ensure that branches perform to company standards or benchmarks set.
Customers
- Assist with serving customers during very busy periods within the branch.
- Assist with dealing with customer complaints and queries.
Training
- Assist with training staff as required through all MIS branches with respect to CSFS and standard company process.
- Provide on-the-job training to new employees and arrange training applicable to servicing for staff.
**Person Specification**
- Ability to work within and contribute to a team
Externally: Daily contact with external sources by telephone
- A sound and patient approach to training.
- Sound organisational and administrative skills, including managing time effectively.
- Good numeracy skills IT literacy and experience of Microsoft type packages with a confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic, self-motivated.
- Ability to prioritise and multitask.
- Ability to work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to delegate tasks.
- Ability to respond positively to new challenges and change.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Inverness: reliably commute or plan to relocate before starting work (required)
Work Location: One location