Inside Sales Specialist
5 days ago
INTRO
We are looking for a passionate
** Inside Sales Specialist** to work hand in hand with our field sales and distribution partners in EMEA. Starting from the customer acquisition up to customer satisfaction calls you are working pro-active within the complete sales process.
WHAT WILL YOU DO
- Sales Process_
- Serve as a primary point of contact for any incoming communication
- Handling of incoming technical and commercial enquiries as well as complaints, ensuring timely response in close cooperation with Customer Success Manager, Regional Sales Manager, Services Manager and EMEA colleagues
- Generate and process new sales leads as necessary
- Supporting sales team to stay on track with the leads
- Proactively call existing customers on a regular basis to improve customer service and generate new leads
- Follow up opportunities passed on from Sales Managers with the aim to close small to medium sized orders in countries that speak English and French
- Control of customer credit worthiness and credit limits
- Assistance in organizing various marketing campaigns
- Provide and necessary data or reports to the sales team
- Inside Sales_
- Maintenance of Partner accounts in CRM and SAP
- Complete some administrative duties for the sales team, like scheduling appointments and informing customers of their order status
- Support Sales Managers to process quotes and orders in CRM
- Process orders in CRM following correct export requirements to allow Supply chain to process and dispatch in an orderly fashion
- Export and order processing (Europe, Middle East, Africa)
WHAT DO WE EXPECT
- +5 or more years of experience in **sales/customer service or similar role**:
- Sound PC skills, especially in CRM (Sugar), SAP and Microsoft 365
- Languages**:English, French** (compulsory), others may also be valuable
- Flexible, able to work independently and in teams
- Proactive approach in fulfilling requirements
- People person, time orientated, great communication skills, consumer oriented and attention to detail
- Interest in tech products and software
- This position is based in our Cambridge office with hybrid model (3 days in the office per week)_
ABOUT US
We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?
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