Customer Service

3 days ago

Bellshill, United Kingdom William Grant & Sons Full time

**Job Introduction**:
As the Customer Service & Demand Management Area Leader, you will lead a high-performing team across designated regions, driving the strategic vision for customer service and demand planning. You’ll play a pivotal role in delivering accurate forecasting, seamless order management, and exceptional customer experiences all aligned with our ambitious 5-Year Plan.

**Main Responsibility**:

- Lead the delivery of the OBU 5-Year Plan in alignment with company objectives.
- Inspire and guide your team with clear direction, measurable goals, and a culture of continuous improvement.
- Collaborate with distributors and internal stakeholders to build robust demand forecasts through the S&OP process.
- Proactively manage the order book to ensure timely and stable operations across bottling and supply partners.
- Prioritise orders, manage SLAs, and maintain clear, proactive communication with customers.
- Strategically oversee product transitions from launch to end-of-life.
- Build and maintain strong relationships with third parties, ODCs, and internal teams to ensure alignment and transparency.
- Monitor and report on key performance metrics (OTIF, forecast accuracy, lead times), taking decisive action when needed.
- Maintain a strong process framework with clear documentation and governance.
- Foster a culture of growth, capability building, and succession planning within your team.
- Champion diversity, inclusion, and our company values in every aspect of your leadership.
- Proven leadership experience in customer service and demand planning within a complex supply chain environment.
- Strong analytical and forecasting skills, with a collaborative and solution-oriented mindset.
- Exceptional communication and stakeholder management capabilities.
- Passionate about developing people and driving performance.
- Committed to excellence, innovation, and continuous improvement.

If you're ready to elevate service and demand excellence in a dynamic and forward-thinking environment, we’d love to hear from you.

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