Customer Service Receptionist

4 days ago

Bellshill, United Kingdom Renault Trucks Full time

**Customer Service Receptionist (CSR)**
Bellshill ML4 3LU
Full-Time - Permanent
Up to £26,000 (dependent on skills & experience) + overtime + benefits

**Overview**:
We are looking for a confident and customer service focused receptionist to join our team at our Renault Truck Dealership in Bellshill. In this role you will be the first point of contact for our customers, both in person in our reception area and on the telephone. Excellent communication and customer service skills will be vital to this role as you will be multi-tasking from booking in vehicles, updating customers with progress reports to invoicing and administration support for the Service and Parts Managers.

**Hours**:
Working 08.00-16.30 with 30 minutes for lunch (this can be flexible if you’d prefer an earlier / later start)
Opportunity to work overtime in the week and at weekends if desired

**Job Role**:

- Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- Scheduling routine maintenance for customers using our internal systems
- Raising job cards and invoicing
- Monitor the Work In Progress (WIP) to keep under control
- Keep customers updated with likely completion times and contact customers to inform them of any additional work required
- Issue accurate quotations to gain the necessary authority to complete the work.
- Liaise with the workshop to develop service contract opportunities

**What can we offer you?**
- 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
- Full induction training and on-going training and development
- Free on-site parking
- Contributory pension scheme (employer contribution up to 5%)
- Life assurance
- Excellent benefits package including an Employee Assistance Programme and a Cycle to Work scheme
- Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

**Who are you?**
- Good confident communicator, both written and oral
- Customer focussed and great at building strong working relationships
- Excellent customer service skills
- Computer literate, particularly with Excel & Word with the ability to quickly pick up new systems
- Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bellshill, ML4 3LU: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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