Account Administrator

Advanced Supply Chain are looking to welcome an Account Administrator into their Account Management team here at Eismann Way on a full-time permanent basis. You'll receive a generous salary, including company benefits and an excellent onboarding programme from day 1.

Our Account Administrator will have experience working in a fast-paced paced environment and have the proven ability to provide continuous support and recognise our value of customer 1st for optimal growth for the wider business. As our Customer Account Administrator, you’ll be actively supporting our team of account managers by providing outstanding customer service to help improve and maintain relationships with key customers by aiding them in resolving any complaints/inquires. Our Account Administrator will also be working closely with the site operational team to ensure any KPI’s outlined by our customers are being met. supporting our team of account managers by providing outstanding customer service to help improve and maintain relationships with key customers by aiding them in resolving any complaints/inquires. Our Account Administrator will also be working closely with the site operational team to ensure any KPI’s outlined by our customers are being met.

**Responsibilities of our Account Administrator**:

- Be active with assisting with managing expectations from both account managers and customers, and make sure these expectations are in line with achievable operational levels
- Full end-to-end process: stock management, process, integrity, supporting documentation
- Invoice all processes and materials accurately to the customer
- Analyse statistics & KPI’s by supporting the creation of monthly reports which details the full outline of the customer account
- Identify and communicate any potential issues internally and be the customer representative onsite
- Maximise sales opportunities in conjunction with the Customer Service Manager

**What we need from our Account Administrator**:

- Previous experience in a customer-facing/ admin related role
- Good Excel skills and the ability to use business systems tools
- Have the ability to understand and identify the key needs of our well-valued customer and develop on-going practical solutions
- Effective communicator - written and oral
- Builds effective relationships with internal and external stakeholders
- Experience of warehousing processes

**What you will get in return as our Account Administrator**:
Here at Advanced we always strive to make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their journey. You’ll be working in a department that offers transparent and collaborative team culture in connection with our company values.

We have a generous holiday scheme of 25 days per year before bank holidays We also offer a holiday purchase scheme which allows our colleagues the chance to buy an additional 5 holidays per year through the salary sacrifice scheme.

Enjoy discounts with major retailers such as a generous 25% from ASOS. Our rewards platform also includes supermarkets, travel, and much more rewarding discounts

Here at Advanced we care about our colleague’s health and wellbeing and as such offer free yearly flu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as discounted pay to enter private healthcare for both medical and dental through Westfield Health.

**Salary**: £22,500.00-£23,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person