Service Administrator

Job Advert

**Gus Commercials Commercial T/A Radius Vehicle Solutions**

**Role - Service Administrator**
**Location - 22 Central Park, Mallusk, Newtownabbey BT36 4FS**
**Salary - £23,000 - £25,000**
**Hours - Mon - Fri 8am - 5pm with every 3**rd** Sat 8am - 12:30pm**

**Additional **Benefits** **
- 30 days holidays per year
- Employer contribution workplace pension
- Free daily lunch
- Staff events

Gus Commercials is one of Northern Ireland’s most reputable independent providers of Commercial Vehicle -Hire, Servicing, Sales, and Parts. GUS Commercials recently became part of the **Radius Group** and offer a secure and exciting future with increased opportunities across all departments. As maintenance provider for many prominent local companies and with an extensive fleet of own vehicles our workshop is critical to the success of our business. We pay attractive rates to ensure that we can continue to provide our customers with the quality service that they have come to expect.

This is an excellent opportunity to join a progressive and growing business.

**Criteria**:

- Demonstrate exceptional interpersonal skills, be well-presented and have a professional telephone manner.

**Role Purpose**:

- Ensure customer concerns and queries are dealt with promptly and efficiently at the Service Reception.
- Process service bookings and administrate onto company system, where applicable also administrate onto customer IT system.
- Record all necessary vehicle details onto Job Cards including Vehicle ID, reg, mileage, vehicle issue/fault etc.
- Communicate effectively with customers providing status update on vehicles when required including any customer IT systems.
- Obtain authorisation from customer for any necessary repairs and spend on vehicles including processing on customer IT system.
- Follow process for customer vehicles booking in, recording damage/issues where applicable and retain vehicle keys as per company procedure.
- Ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair.
- Maintain a high standard of dress and conduct at all times and ensure the reception area is kept clean and tidy at all times.
- Ensure courteous use of telephone, adhering to company policy.
- Advise Management of all customer and departmental concerns.

**Customer Service and Satisfaction**
- Ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically.
- Provide customer estimates according to company policy and pricing.
- Where necessary, invite the customer to talk about a vehicle problem directly with the Service Manager/ Foreman / Technician therefore aiding first time fix and improving customer satisfaction.

**Profitability / Cost Control**
- Develop personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency.
- As required, ensure accurate invoicing and job costing.
- Present invoices for payment to the customer providing an explanation of charges where required and making sure that the correct methods of payment are used.
- Inform customers of additional repairs needed including prices and delivery times. Obtain written confirmation before ordering major units and obtain suitable deposits where applicable.
- Take an active part in upholding the Company’s Health and Safety Policy as set out in the **Statement of Main Terms of Employment.**

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our Talent Team._