Customer Service Administrator
2 weeks ago
As part of our continued growth, an exciting opportunity has arisen within our Customer Services Team at Uform, for a **Customer Services Administrator. Monday to Friday 9am to 5pm.**
**About the role**:
**Key Responsibilities**:
- Outbound and inbound calls dealt with promptly and professionally
- Daily contact with customers providing up to date and accurate information regarding:
- Liaise and work closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
- Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
- Attend team briefs and meetings.
- Compilation of Key Performance Indicators and management reports as necessary.
- Ensuring that communication and service levels are consistently efficient and effective.
- Any other duties as delegated by Management.
**What you’ll need to succeed**:
The ideal applicant should possess the following key attributes:
- Educated to GCSE standard (or equivalent) with a grade C in English and Maths.
- Minimum of 2 years’ experience working in a sales/customer services role in a high volume based business.
- Experience and confidence in liaising with a range of personnel from various disciplines.
- Excellent working knowledge of CRM System (Customer relationship management system)
- Excellent IT Skills in particular ie Microsoft Office, in particular Excel.
- Excellent Communication skills both orally and written
- A working knowledge/experience in the use of Sales Logix
A full Job Description and Person Specification are available on request.
- **Uform is an Equal Opportunities Employer**_
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Additional leave
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
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