Customer Service Representative

4 days ago


Antrim, United Kingdom Allen People Solutions Full time

**Customer Service Representative**

Belfast International Airport Taxi Company are looking for a Customer Service Representative to join their team at the International Airport, to support them in providing excellent customer services to their clients.

**Responsibilities**:

- Handle all enquiries professionally and ensuring excellent customer service at all times.
- Make Taxi bookings for customers with the drivers on the rank in line with the rank’s procedures.
- Ensure that Customers are kept up to date with waiting times and if any delays arise.
- Manage the queues in line with the protocols of the rank.
- Keep in touch with the drivers and management on a regular basis to ensure that accurate waiting times can be provided to customers and to minimise loss of work from the rank.
- Provide administration support by maintaining records and ensuring that incidents are logged and recorded appropriately.
- Ensure that all documentation is securely stored when not in used and locked away at the end of your shift in line with GDPR legislation.

**Requirements**:

- Have experience in a customer service role.
- A high level of written and spoken English.
- Strong organisational skills
- Excellent IT skills (Microsoft Office)

**Shift patters available**:
Monday - Thursday, 7am - 11am;
Friday -Sunday 2pm - 6pm or
6pm to last domestic flight

**Applicant Guidance**

**Closing date**: 12 noon on 31st January 2025.

**ONLY INFORMATION PROVIDED ON THIS APPLICATION FORM WILL BE CONSIDERED BY THE PANEL.**

**Job Types**: Full-time, Part-time

Schedule:

- Day shift
- Night shift

Work Location: In person

Application deadline: 31/01/2025



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