Clinical Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

**JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities?

Waveney Community Learning Disabilities Team are looking to recruit a conscientious, calm and confident individual to become part of the Administration Team.

The team are based in Oulton Village covering the Waveney area of Norfolk and Waveney NHS services for people with a learning disability and their communities. The team supports adults with a learning disability over 25 years of age and currently comprises LD Nurses, Psychiatry, Psychology, OT's and Speech and Language Therapy.

This role is a full time substantive position and you will be supporting the Clinical Team Manager as well as the wider clinical team.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

**Main duties of the job**:
Duties include (but are not limited to):

- Supporting Clinicians to maintain electronic patient records.
- Booking appointments
- Typing of letters
- Maintaining and monitoring waiting lists
- Preparing for and logging staff supervision and appraisals
- Diary management
- Recording staff absence
- Recruitment support
- General admin support to wider clinical team
- Liaising with other teams
- Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

Previous administration experience is essential. Full training will be given.

**Working for our organisation**:
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Waveney Community Learning Disabilities Team. You will be encouraged to develop your skills and knowledge and we may ask you to spend time in other bases to facilitate this process.

**Detailed job description and main responsibilities**:
Please see attached job description and person specification for more information on the duties of the role.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 2 Customer Services
- NVQ 3 Business Administration or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with mínimal supervision
- Ability to work with senior members of staff across a large organisation

**Desirable criteria**:

- Staff supervision / appraisal process

**Skills**:
**Essential criteria**:

- Excellent communication skills
- Ability to prioritise
- Time management
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (Word, Excel, Powerpoint)
- Audio typing
- Advanced keyboard skills

**Knowledge**:
**Essential criteria**:

- Maintaining administrative / secretarial systems

**Desirable criteria**:

- Knowledge of NHS policy / procedures
- Knowledge of medical terminology

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices
- EQUAL OPPORTUNITIES_
- Apart from its legal dut