Clinical Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

The role will be predominately supporting the Clinical Team and Medics within the Children, Family and Young Persons (CFYP) Service, in the Great Yarmouth & Waveney area. You will, however, be part of a wider Business Support team and so on occasions may be required to help out in other parts of the service.

You will be supporting Mental Health Professionals within the CAMHS (Child, Adolescent, Mental Health Services) team, to meet target waiting times and assist with effective movement through the patient’s journey.

To provide secretarial / administrative support to the CAMHS Team in order that they can provide an efficient service to all their customers.
To respond to the needs of the locality administration service to ensure that the locality can meet the requirements of the organisation.

The role of Clinical Support Team Administrator will be based at Meridian House in Lowestoft but will also be working at Northgate Hospital site when required. This position is being offered on a Band 3 salary on a part-time basis, at 28 hours per week.

**Main duties of the job**:

- Supporting Clinicians and Management Team.
- Compiling data reports and attending meetings.
- Liaising with our service users and their families on a daily basis.
- Reception duties.
- Provide accurate, prompt and efficient secretarial/administrative support to the Clinical Team which may include spreadsheets including complex reports, data cleansing and completing HR tasks on Trust systems..
- To raise agendas, take and process minutes for teams (across the locality)
- Raise procurement requests.
- Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.
- Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
- Provide non-clinical information to internal and external customers where necessary.
- Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
- Provide cover for other administrative staff during holidays and sickness, across the Locality.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk?**The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of